Using your Daily Star Cashcard

Topping Up

Topping up your Daily Star Cashcard couldn’t be easier. You can use the following methods:

1. At any Post Office® branch
2. At any PayPoint outlet (Now Available!!)
3. Via BACS transfer or standing order (directly from any bank account)

To use a Post Office® branch to load your card, please hand over your card and ask the counter staff to swipe through their till. You wil then be asked how much you would like to load. There is no charge to load your card in this way and funds will normally be credited the next working day but it may take up to 48 hours. To find your nearest Post Office® branch, click here.

To use a Paypoint outlet, hand over some cash and your card and they will be able to load it for you. Please note that a charge of 3% applies to loading done in this way but funds are credited to your card immediately. All fees will be deducted from the loaded amount. To find your nearest PayPoint outlet, click here.

You can also load money on to your card from a bank account, using BACS transfer or standing order. A standing order instruction for your bank is available here. If you want to have your wages paid regularly on to your card, please fill in a wage transfer request and give it to your employer. If you want to make a one off BACS or internet banking transfer, please use the account and reference information found on the standing order instruction form. Topping up like this is free.

Balance Enquiry

It is important that you know what your balance is to avoid any embarrassing situations at the checkout! There are three ways you can check it:

1. On the website – it's free!
2. Call customer services on 0906 680 0062*
3. Via SMS on your mobile phone (see below)

*Calls cost 25p per minute including VAT from a fixed BT landline. Calls from mobiles and other networks may vary. Please seek permission from the bill payer before calling.

Balance by SMS

To receive your card balance by SMS, you must first have registered your mobile phone with us in your online account.

Once registered, please text: BALANCE XXXX to 80800.

(where xxxx is the last 4 digits of your card number)

Your card balance information will then be returned to you by SMS. There is no cost charged by us for you to use this service (other than your normal network rate). Use of this free service will be monitored and will be withdrawn if abused.

MasterCard® Acceptance

Your Prepaid MasterCard® Card provides security and peace of mind.

MasterCard® is a global network and can be used at over 3.7 million merchants in over 60 countries.

Your Daily Star Cashcard is a MasterCard Card which means you can take advantage of the following benefits:

• One card for shopping and ATMs.
• Access your own funds (directly from your prepaid account).
• A safe alternative to carrying a lot of cash.
• Keeps track of spending. You get a receipt when you pay and a detailed listing of every purchase on your online statement (including date, place, and amount).
• Lets you shop everywhere you see the MasterCard® acceptance mark